FAQ

Most asked question that clarify your questions.

WHEN WILL I SEE RESULTS AFTER I SIGN UP ?

Once your account is all setup you will start seeing growth within 1-2 days & real results within 1st week. Please keep in mind we attract authentic followers to your Instagram account as such growth is slow & steady. You will not receive thousands of fake followers instantaneously like some other services offer. Remember the turtle wins the race! Tip: You can increase your growth by upgrading your plan to the more robust business plans and working directly with our team of growth specialists.

ARE THE FOLLOWERS REAL ?

Yes, absolutely! We do not sell instantaneous fake followers. We drive real followers that actually care about what you post to your account. You will be gaining authentic followers that are choosing to follow you.

CAN I CHANGE MY USERNAME ?​

Yes, you can there is no problem if you want to change your username or password, as long as you let us know. Make sure when you work with us your 2 factor authentication is turned off and your phone number on your account is up to date.

WHAT MAKES DIVERSE MEDIA LAB DIFFERENT ?

Other services set you up and forget you as a client. Here at Diverse Media Lab we are hands on with optimizing your growth. The longer you use Ignite Services the better your growth will be as we are constantly tweaking your account to ensure you are getting the best results. When you win, we win! We can actively filter ghost Diverse Media Lab and ensure you are only being followed by real Instagram users. Additionally, we have the best customer support. We will always respond within 24 hours to e-mail inquiries and DMs and you can setup a zoom call with us to discuss your account. We care about your success and want to ensure you are satisfied with the results you are getting from Diverse Media Lab. Every account no matter what plan you are on will have a personalized account manager that is available to you to chat with.

CAN I UPGRADE MY PLAN?​

Please e-mail us or DM us to let us know what plan you would like to change or upgrade to and we can make the change. Please note that our plans our recurring so you have to make sure to tell us when you want to cancel or else you'll be charged if you wish to cancel!

IF I CANCEL, WILL I LOSE FOLLOWERS?"

No. Any followers you have gained while using Diverse Media Lab service are yours until they decide to unfollow you. The followers that you have gained are following you because they chose to and show an interest in your Instagram feeds content.

WHAT IF I HAVE A SMALL FOLLOWING?

Our marketing tactics work at incredible speeds in accounts of all sizes. Many of our clients begin with a small account before they become influencers. All you must do is post quality content on a regular basis and we will do the rest.

How to Change my Photo from Admin Dashboard?

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast

WHAT IS THE REFUND POLICY?

If you do not get results after thirty days of using the service or a year subscription you are entitled to extend the growth plan until we hit your goals. Due to high overhead costs we do not provide refunds or partial refunds. We do not refund users that keep the subscription running even if they forget or any other reason you are fully responsible to reach out to use to cancel your subscription you will receive monthly emails with a notice before the charge with a cancellation option. We are not liable for charges if you forget to cancel. If you are not satisfied with the performance and results obtained we can extend the term of your plan. We do not offer a refund policy for change of mind or if you want to stop using our service during your paid month. If you have acquired a subscription and are waiting to get set up and decide to cancel you are not eligible for a refund.

WILL MY ACCOUNT GET SHADOW BANNED?

No. Since we are fully compliant with Instagram’s terms of service your account is secure and will quickly thrive with our team

DOES MY ENGAGEMENT INCREASE AS WELL ?

Since we bring in genuine people to follow you, many of them will interact with your content. We can only promise an increase in engagement from the followers we bring. We do not guarantee engagement from the followers you acquired before working with us.

HOW SOON WILL I SEE RESULTS?

We begin working on your account immediately. Given the organic nature of our service, you will begin to see meaningful results within the first 48 hours.

IS YOUR SERVICE SECURE?

Absolutely. Our account management team is always on the cutting edge of the best marketing tactics to use in compliance with Instagram policies and procedures. Your account is safe and secured with Our proxy and VPS servers.

DO YOU HAVE PROVEN RESULTS?

Yes, we do! We boast of a very active and vibrant community that has used our marketing services to grow their pages at incredible rates. Please refer to the testimonials tab to see some of our recent success stories.

DO I HAVE ACCOUNT ACCESS?

Your account belongs to you, we are just managing it to help you grow. Our specialists take up request to develop campaigns that suit your needs. If you need help at any time you have our customer support available and ready.

CAN I UPDATE CAMPAIGN SETTINGS?

Our account managers will update your campaigns as you see fit. We focus on bringing in followers that meet your specific requirements. If you need assistance feel free to message our support team at any time.

CAN YOU GUARANTEE SPECIFIC RESULTS?

We can guarantee that you will grow a lot quicker with our marketing team. Due to the nature of all followers being real we do not guarantee a specific number of followers. However, most clients receive anywhere from 500 – 10,000 per month. This varies on niche, targeting, content, quality of your feed, etc. We can also keep your account running until you hit your projected package numbers.